A professional writer with 10+ years of experience in creating content for inbound marketing campaigns, mobile apps & the web. A social media manager with a proven ability to build vibrant, active online communities. Focused on representing brands with an approachable, authentic voice, improving user experiences and simplifying complex technologies.

Professional Achievements

Content Lead & Community Manager | Intel Security
Montréal, QC 07/14 – 04/16
  • Principal writer of in-app content for True Key, a multi-platform password manager. Providing simple, accurate content to improve user experience based on thorough product knowledge & customer feedback
  • Implementing content versioning system using GitHub to provide all teams with current product content, eliminating errors & improving workflow
  • Creating & maintaining comprehensive product glossary & style guide; detailing terminology, legal/trademark guidelines & key messaging. Used across entire product group to maintain consistency & accuracy across all platforms, supported languages & campaigns
  • Collaborating with multiple teams to ensure True Key brand voice is consistent across support interactions, social channels, supported languages & other products
  • Community Manager, engaging daily with product users, providing support and gathering feedback using GetSatisfaction, Facebook & Twitter
Content Lead & Social Media Manager | PasswordBox
Montréal, QC 04/12 – 07/14 (TO ACQUISITION BY INTEL)
  • Social Media Manager for password management start-up, engaging with users on Facebook, Twitter, Google+, Crunchbase, LinkedIn, Google Play. Growing audience over 320% in 11 months. Recognized for high social engagement by independent analysts (View article)
  • Principal marketing & product writer. Responsible for all blog posts, newsletters, product emails, FAQs, social content, award applications, support scripts and white papers
  • Customer Support Lead, created successful support approach based on the Nordstrom Way, providing stellar customer service & turning dissatisfied users into vocal product advocates
  • Created script, storyboards and voice-overs for product videos; including welcome tours, how-tos, App Store trailers and informational videos
Freelance Writer & Editor
Seattle, WA/Montréal, QC 05/06 – 09/13
  • Ghostwriter for popular author's blog, contributing 3 - 4 articles per week on a wide variety of topics (technology, transportation, history, lifestyle)
  • Lead Writer, Editorial Director & Social Media Manager for, a Montréal-based style website
  • Contributing Features Writer as 'Gadget Girl' for national publication, Naked Eye Magazine
  • Children's Book Editor, 'Henry the Hippo' (purchased by online publishing house)
  • Building and managing clients' web presence through social media platforms (Twitter, Facebook, LinkedIn, etc.)
  • Strong ability to adapt voice and tone to fit client needs and develop and maintain brand consistency
  • Clients included: Orion Wellspring, Inc., Vivid Foods, Seevibes, Beso TV,, Foodwise Northwest, Clarion Care, ZeAgence, Lakeside Advisors and Naked Eye Magazine
  • View additional freelance projects & work samples
Projects Coordinator & Copywriter | Palazzo Intercreative
Seattle, WA 04/07 - 05/08
  • Principal team member for creative agency's largest client, developed new campaign strategies and key messages to meet the specific needs of several markets
  • Agency copywriter; work included print advertisements, commercial scripts, event videos, PowerPoint presentations, marketing materials, Annual Report articles
  • Editing, proofreading of all agency print work for appropriate language, grammar, spelling, brand/voice consistency
  • Developed and implemented several projects to extend client's visibility among younger demographic by using social media
  • Co-directed successful live fundraising event involving multiple visual elements (models, video clips, live performances); managed 5-person AV team and client volunteer staff
  • Event speechwriting for client executives
Administrative/Executive Assistant | Palazzo Intercreative
Seattle, WA 12/04 - 04/06
  • Provided administrative and secretarial support functions for Telly Award-winning advertising/marketing firm
  • Reception duties included multi line phone system, office supply orders, staff travel arrangements, maintaining comprehensive agency client database & samples library
  • Managed multiple priorities and client projects including: print/video production, event planning
  • Editing, proofreading of all agency print work for appropriate language, grammar, spelling, brand/voice consistency


University of Colorado at Boulder | 1997 - 1998
Studio Arts major - photography, printmaking (intaglio, lithography) emphasis
Rhode Island School of Design | Summer Program 1996 (by invitation)
Drawing, sculpture emphasis


Mac OS, Wordpress, Ghost, Markdown, GitHub, HTML, CSS, Javascript, Desk by Salesforce, Mailchimp, Slack, Rally, Agile/Scrum, photography, music (vocals, guitar, piano, songwriting, live performances & studio recording), fluent in French


Sebastien Malherbe, Manager, PasswordBox & Intel | 514.947.9519
Richard Roberts, Principal, Palazzo Intercreative | 206.818.8929
Laurent Maisonnave, President, ZeAgence | 514.519.5800